Job Description
Are you a night owl looking for a meaningful career?
Apex Night Operations is currently seeking dedicated Part-Time Night Shift Support Specialists to join our elite team in Pittsburgh, PA. We value accuracy, reliability, and the unique perspective that comes with working the evening hours. If you thrive in a fast-paced environment and enjoy solving complex problems, we want to hear from you.
Why Join Our Team?
- Competitive hourly rate ($18.00 - $24.00).
- Flexible scheduling to support your lifestyle.
- Comprehensive training and clear career growth pathways.
- Modern, remote-accessible work environment.
We are looking for a proactive individual who can handle high volumes of support requests with grace and efficiency.
Responsibilities
- Provide exceptional technical and customer support via phone, email, and chat during designated night shifts.
- Diagnose and troubleshoot hardware and software issues to ensure minimal downtime for clients.
- Document all support tickets, resolutions, and interactions accurately in our CRM system.
- Escalate complex technical issues to senior engineers or specialized teams when necessary.
- Maintain a high level of professional communication and empathy with all stakeholders.
- Monitor system performance and alert management to potential outages or anomalies.
Qualifications
- High school diploma or equivalent; associate degree preferred in IT or related field.
- Previous experience in a support, help desk, or customer service role is highly desirable.
- Strong troubleshooting skills for Windows, Mac, and mobile devices.
- Excellent written and verbal communication skills.
- Ability to work independently and stay focused during quiet shifts.
- Reliable internet connection and a dedicated workspace.