Job Description
Are you a night owl looking for the perfect opportunity? Apex Tech Solutions is actively hiring a dedicated Night Shift Support Specialist to join our growing team in Columbus, OH.
We are seeking a reliable and detail-oriented professional to provide critical technical support and customer service during our off-hours. This role offers a unique work-life balance with premium pay differentials and a quiet, focused environment.
In this position, you will be the first line of defense for our internal and external clients, ensuring seamless operations 24/7. If you are looking for a stable role with a modern company culture, apply today!
Responsibilities
- Monitor and troubleshoot technical systems, applications, and networks during overnight hours to ensure minimal downtime.
- Resolve incoming tickets and support requests via phone, email, and remote access tools with high accuracy and speed.
- Document all support interactions, resolutions, and technical issues in our CRM system for future reference.
- Collaborate with day-shift teams to hand over critical issues and ensure continuity of service.
- Conduct routine system checks and perform basic maintenance tasks to optimize system performance.
- Provide clear and professional guidance to users regarding software usage and technical procedures.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in technical support, helpdesk, or customer service.
- Strong problem-solving skills and the ability to troubleshoot hardware and software issues independently.
- Excellent written and verbal communication skills with a customer-first mindset.
- Must be available to work nights (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Proficiency with Microsoft Office Suite and helpdesk ticketing software (e.g., Zendesk, ServiceNow).