Job Description
Join our dynamic team as a Night Shift Support Specialist in Fort Wayne, IN! We're seeking a highly motivated individual to provide exceptional technical support during evening hours with flexible scheduling options. This role is perfect for night owls who thrive in fast-paced environments and want to balance work with personal commitments. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values work-life balance.
As a key member of our support team, you'll troubleshoot complex technical issues, maintain system integrity, and ensure seamless operations for our clients. We offer on-the-job training, career advancement opportunities, and a modern work environment designed for productivity and comfort.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shift hours
- Troubleshoot and resolve hardware/software issues for enterprise clients
- Monitor system performance and proactively address potential outages
- Document support tickets and maintain detailed knowledge base entries
- Collaborate with day shift team for seamless service continuity
- Adhere to SLA metrics and quality assurance standards
- Participate in cross-departmental projects as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years of technical support experience in IT/helpdesk environments
- Proficiency with Windows/Linux operating systems and networking concepts
- Strong problem-solving skills with analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and schedules
- CompTIA A+ or equivalent certification a plus