Job Description
Join our award-winning IT support team as a Night Shift Specialist in Charlotte, NC! We're seeking a dedicated professional to ensure seamless system operations while our global team rests. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a cutting-edge environment. If you thrive in nocturnal challenges and excel at problem-solving, this is your moment to shine.
Responsibilities
- Provide 24/7 technical support for cloud infrastructure and enterprise systems
- Monitor and resolve critical system alerts during overnight hours
- Collaborate with international teams on incident escalation and resolution
- Document troubleshooting procedures and knowledge base updates
- Perform proactive system maintenance and security patching
- Train junior staff on shift-specific protocols
- Generate nightly performance reports for leadership review
Qualifications
- 3+ years in IT support or system administration
- Expertise in Windows Server, AWS, and Azure environments
- CompTIA Security+ or equivalent certification required
- Proven experience with ticketing systems (ServiceNow/Jira)
- Strong communication skills across time zones
- Ability to work independently with minimal supervision
- Shift flexibility and reliability in overnight schedules
- Bachelor's degree in Computer Science or related field