Job Description
We are looking for a detail-oriented Night Shift Support Specialist to join our Philadelphia-based team. If you enjoy a quiet work environment and have a knack for solving problems, this is your chance to advance your career with a leading technology provider.
As part of our 24/7 support operations, you will play a critical role in maintaining system uptime and ensuring our clients receive exceptional service after hours. We offer a comprehensive benefits package, including health insurance, paid time off, and a competitive shift differential.
Responsibilities
- Monitor system health and troubleshoot technical issues for clients during the night shift.
- Manage and respond to support tickets and customer inquiries via phone and email.
- Document all incidents and resolutions in our ticketing system to ensure continuity.
- Collaborate with the day shift team to hand over ongoing issues and ensure seamless workflow.
- Perform routine system checks and backups to prevent downtime.
- Assist in the deployment of patches and updates during low-traffic periods.
Qualifications
- High school diploma or GED required; Associate or Bachelor’s degree in IT or related field is a plus.
- Previous experience in technical support or customer service preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Must be available to work nights (e.g., 10:00 PM - 6:00 AM).
- Proficiency with Microsoft Office Suite and basic computer hardware knowledge.