Job Description
Join Oakland Tech Solutions as a Night Shift Support Specialist and become an essential part of our 24/7 operations team. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career growth potential in Oakland's thriving tech sector. Enjoy a collaborative environment where your expertise directly impacts client satisfaction and system reliability. We provide paid training, flexible scheduling options, and recognition programs for top performers. Apply today to join our innovative team and advance your career in IT support.
Responsibilities
- Provide 24/7 technical support for enterprise systems and client infrastructure during night shift hours
- Monitor and respond to critical alerts, ensuring rapid resolution of system outages
- Document incident reports, troubleshooting procedures, and knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Conduct routine maintenance tasks and security updates during off-peak hours
- Deliver exceptional customer support via phone, chat, and remote access tools
- Participate in on-call rotation for emergency incident response
Qualifications
- 2+ years of experience in technical support or IT operations
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Excellent written and verbal communication skills
- CompTIA A+, Network+, or equivalent certification preferred
- Experience with ticketing systems (Jira, ServiceNow) and monitoring tools
- Valid driver's license for occasional on-site visits