Job Description
Immediate Hire Opportunity! Join our dynamic support team as a Night Shift Specialist in Henderson, NV. This full-time temporary role offers competitive compensation and a flexible schedule for motivated professionals ready to make an immediate impact.
We're seeking tech-savvy individuals to provide exceptional customer support during overnight hours. Enjoy premium pay rates and a supportive environment where your problem-solving skills shine. Apply today to start your career with a leader in tech support services!
Responsibilities
- Resolve technical issues via phone, email, and chat during night shift hours
- Document support tickets accurately in CRM systems
- Collaborate with global teams to escalate complex problems
- Monitor system performance and report anomalies
- Provide first-level troubleshooting for hardware/software
- Deliver exceptional customer service with patience and clarity
- Maintain security protocols for sensitive data
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in customer/technical support role
- Experience with Windows/macOS and basic networking
- Ability to work independently during overnight shifts
- Strong problem-solving and communication skills
- Proficient with ticketing systems (Zendesk/Jira)
- Available to work 10 PM - 6 AM, 5 days/week
- Background check and drug screen required