Job Description
Join our dynamic team as a Night Shift Support Specialist and launch your career in IT! We're seeking motivated individuals with no prior experience to provide critical technical support during overnight hours. Enjoy a quiet work environment, shift differential pay, and comprehensive training. Perfect for night owls looking to grow in the tech industry while maintaining daytime availability.
Why You'll Love Working With Us:
• Competitive hourly pay + night shift bonus
• Paid industry certifications (CompTIA A+, Google IT Support)
• 100% tuition reimbursement for continuing education
• Flexible scheduling options and career advancement paths
• Modern office with free snacks and on-site gym
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues for Windows/macOS systems
- Document troubleshooting steps in ticketing systems (ServiceNow/Jira)
- Collaborate with Tier 2 engineers for complex escalations
- Monitor system alerts and perform proactive maintenance tasks
- Train clients on basic security protocols and best practices
- Participate in monthly cross-functional improvement projects
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Comfortable with overnight shifts (10 PM - 6 AM)
- Basic familiarity with Microsoft Office Suite
- Valid US work authorization and reliable transportation
- Passionate about learning new technologies