Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking tech-savvy professionals to provide critical IT and customer support during overnight hours in Orlando. This role offers flexible scheduling, competitive pay, and the opportunity to work with cutting-edge technology while serving diverse clients across multiple industries.
Why You'll Love This Role:
- Flexible part-time schedule perfect for students or night owls
- Competitive hourly pay with growth opportunities
- Comprehensive training and ongoing skill development
- Collaborative team environment with modern amenities
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for clients across multiple industries
- Troubleshoot hardware, software, and network issues with precision and efficiencyDocument all support interactions in ticketing systems with detailed resolution notes
- Monitor system health during overnight hours, proactively identifying and resolving potential issues
- Collaborate with global support teams during handover periods
- Maintain strict security protocols when accessing client systems
- Deliver exceptional customer service with a focus on first-contact resolution
Qualifications
- High school diploma or equivalent; A+ certification or relevant experience preferred
- 1+ years in IT support, helpdesk, or customer service role
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong problem-solving skills with ability to diagnose technical issues remotely
- Excellent communication skills with ability to explain technical concepts simply
- Comfortable working independently overnight with minimal supervision
- Ability to adapt to changing priorities in a fast-paced environment