Job Description
Join our dynamic 24/7 operations team as a Night Shift Support Specialist in Santa Ana, CA! We're seeking a dedicated professional to ensure seamless technical infrastructure and customer support during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced tech environment. If you thrive in independent settings and possess exceptional problem-solving skills, we want to hear from you!
Responsibilities
- Monitor and maintain IT infrastructure, servers, and network systems during overnight shifts
- Provide Tier 1-2 technical support for internal and external customers via phone, chat, and email
- Resolve system outages, security alerts, and performance issues with minimal supervision
- Document incident reports, troubleshooting steps, and resolution outcomes
- Collaborate with day-shift teams for seamless handover and escalation protocols
- Conduct proactive system checks and preventative maintenance tasks
- Adhere to company security policies and compliance standards
Qualifications
- 2+ years of experience in IT support or helpdesk roles
- Proficiency with Windows/Linux systems, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals and security protocols
- Excellent written and verbal communication skills
- Ability to work independently and make critical decisions under pressure
- CompTIA A+/Network+ certification preferred
- Experience with ticketing systems (Jira, ServiceNow)
- Flexible availability to work overnight shifts (11 PM - 7 AM)