Job Description
Join our dynamic team as a Night Shift Support Specialist at Pacific Tech Solutions in Honolulu! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This role offers flexible scheduling, competitive compensation, and the opportunity to work in a collaborative environment while serving our diverse client base. Enjoy the unique benefits of night shift work including reduced commute times and premium pay rates. If you're a problem-solver with a passion for customer satisfaction, we encourage you to apply today!
Responsibilities
- Deliver 24/7 technical support via phone, email, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues including cloud infrastructure and network connectivity
- Document all support interactions, resolutions, and recurring problems in CRM systems
- Collaborate with global support teams during handover procedures
- Maintain SLA compliance with 95%+ first-contact resolution rate
- Proactively monitor system health and escalate critical incidents
- Contribute to knowledge base documentation and training materials
Qualifications
- Minimum 2 years in technical support or IT operations role
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities during overnight shifts
- Valid driver's license and reliable transportation
- Fluency in English and one additional language preferred