Job Description
Join our dynamic team as a Night Shift Support Specialist in Stockton, CA! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. This direct hire opportunity offers competitive pay, comprehensive benefits, and a collaborative environment where your contributions make a real impact. If you thrive in fast-paced settings and excel at problem-solving, apply today to launch your career with a forward-thinking company.
Responsibilities
- Deliver 24/7 technical support for hardware/software issues via phone, chat, and remote access
- Monitor system performance and proactively address network/server vulnerabilities
- Document incident reports, resolutions, and knowledge base updates
- Collaborate with cross-functional teams to resolve complex technical challenges
- Conduct routine system backups, maintenance, and security audits
- Provide on-demand user training for internal tools and applications
Qualifications
- 2+ years in technical support or IT operations role
- Proficiency with Windows/macOS, Active Directory, and cloud platforms
- Strong troubleshooting skills for network, hardware, and software issues
- Experience with ticketing systems (ServiceNow, Jira preferred)
- CompTIA A+/Network+ certification or equivalent
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision