Job Description
Join TechSolutions Inc.'s elite night shift support team and become the backbone of our 24/7 operations. We're seeking a dedicated Night Shift Support Specialist to provide exceptional technical assistance to our global client base. Enjoy a remote-friendly work environment with competitive compensation and career growth opportunities. Your expertise will directly impact customer satisfaction and system reliability during critical overnight hours.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot complex hardware/software issues across diverse platforms
- Monitor system performance and proactively address outages
- Document all interactions and resolutions in CRM systems
- Collaborate with cross-functional teams during major incidents
- Maintain security protocols and data privacy standards
- Conduct weekly system health checks and maintenance tasks
Qualifications
- 3+ years in technical support or IT operations role
- Expertise in Windows/macOS/Linux environments
- Proficiency with remote support tools (TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently during night shifts
- Experience with cloud platforms (AWS, Azure, GCP)