Job Description
Join our dynamic team as a Night Shift Support Specialist in Lincoln, NE! We're seeking dedicated professionals to provide critical technical support during overnight hours. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a chance to work in a fast-paced environment. Enjoy flexible scheduling and career growth potential while serving clients across the Midwest. Apply today and start your journey with an industry leader!
Responsibilities
- Monitor and resolve technical issues via phone, email, and remote support during night shifts
- Document incident reports and maintain accurate troubleshooting logs
- Collaborate with day-shift teams for seamless handover of ongoing cases
- Perform system maintenance and updates during low-traffic hours
- Provide exceptional customer service with a focus on first-call resolution
- Escalate complex issues to senior engineers as needed
- Contribute to knowledge base improvements and training materials
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of technical support experience in IT or customer service
- Proficiency with Windows OS, networking basics, and troubleshooting tools
- Strong problem-solving skills with attention to detail
- Ability to work independently with minimal supervision
- Excellent communication and interpersonal skills
- Availability to work nights (10 PM - 6 AM) with flexible scheduling
- CompTIA A+ certification or equivalent (preferred)