Job Description
Join TechNova Solutions' elite night shift support team and become the backbone of our 24/7 operations! We're urgently seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global clients. This critical role offers immediate opportunities for growth, competitive compensation, and a collaborative team environment. If you thrive in fast-paced settings and possess problem-solving excellence, apply today to secure your spot in this high-demand position!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues with precision and efficiency
- Document all interactions and resolutions in our CRM system with meticulous detail
- Collaborate with day-shift teams to ensure seamless service continuity
- Monitor system health and proactively address potential infrastructure risks
- Escalate critical issues to senior engineers with clear context
- Maintain service level agreements (SLAs) with 99.5%+ resolution accuracy
Qualifications
- Minimum 2 years in technical support or IT operations role
- Proficiency with Windows/Linux systems and networking fundamentals
- Experience with ticketing systems (Jira, Zendesk) and remote desktop tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication skills with clear documentation abilities
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or equivalent certification preferred
- Flexible schedule availability for 10 PM - 6 AM shifts