Job Description
Join our dynamic team as a Night Shift Support Specialist and launch your career in tech without prior experience! We're seeking motivated individuals to provide exceptional customer support during evening hours. Enjoy competitive pay, comprehensive paid training, and a supportive environment that values growth. Perfect for students, career changers, or anyone seeking a flexible night schedule in the vibrant city of New Orleans.
What We Offer:
• Paid onboarding and ongoing technical training
• Health benefits and 401(k) matching
• Tuition reimbursement programs
• Shift differential pay for night hours
• Opportunities for advancement into specialized roles
Responsibilities
- Respond to customer inquiries via phone, chat, and email during night shifts
- Troubleshoot technical issues for software and hardware systems
- Document cases accurately in CRM systems
- Collaborate with day-shift teams for seamless handovers
- Maintain high customer satisfaction scores (CSAT)
- Adhere to security protocols for sensitive data handling
- Participate in weekly team training sessions
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Ability to work independently during night hours
- Basic computer literacy and typing proficiency
- Reliable transportation to our downtown location
- Flexibility to work weekends and holidays as needed