Job Description
We are seeking a dedicated Night Shift Support Specialist to join our elite technical support team in Pittsburgh, PA. In this role, you will ensure business continuity and provide top-tier assistance to our clients during off-hours. We offer a competitive hourly rate, comprehensive benefits, and a stable schedule that allows for a healthy work-life balance.
Why Apply?
- Competitive Compensation: Earn $18 - $25/hour based on experience.
- Shift Flexibility: Guaranteed night shift hours (3:00 PM - 12:00 AM).
- Benefits: Medical, dental, vision, and 401(k) matching available.
- Growth: Clear pathways to Senior Engineering and Team Lead roles.
As a Night Shift Support Specialist, you will be the critical link between our clients and our technical infrastructure, ensuring seamless operations 24/7.
Responsibilities
- Monitor system performance and troubleshoot technical issues for clients during the night shift.
- Provide high-level technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity problems.
- Maintain accurate and detailed documentation of all support tickets and resolutions.
- Escalate complex issues to Tier 2 engineering teams with clear context.
- Collaborate with the day-shift team to ensure smooth handovers of active cases.
- Adhere to strict security protocols and compliance standards.
Qualifications
- High School Diploma or GED required; Associate degree in IT or Computer Science is preferred.
- Experience with Windows, macOS, and troubleshooting standard office hardware.
- Strong interpersonal and communication skills with a focus on empathy and clarity.
- Ability to work independently and manage time effectively in a quiet environment.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Must be available to work nights, including weekends and holidays.
- Reliable internet connection and workspace (if applicable for remote support).