Job Description
Launch your career with Global Solutions Inc. as a Night Shift Support Specialist! We're seeking motivated individuals with no prior experience to join our dynamic team in Fort Wayne, IN. This full-time overnight position offers comprehensive training and growth opportunities while ensuring our clients receive exceptional 24/7 support. Enjoy competitive pay, benefits package, and a supportive work environment designed to help you succeed.
As a key member of our support team, you'll be the first point of contact for resolving technical inquiries and ensuring smooth operations during overnight hours. We value reliability, a positive attitude, and a willingness to learn more than formal experience. If you're ready to build a career in customer support while working flexible night hours, apply today!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware/software issues and document resolutions in CRM systems
- Monitor network systems and escalate critical incidents to senior engineers
- Maintain detailed logs of all support interactions and performance metrics
- Collaborate with day-shift teams to ensure seamless service continuity
- Participate in monthly training sessions to enhance technical knowledge
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong problem-solving and communication skills
- Ability to work independently during overnight hours
- Proficient with basic computer applications (Windows, Office Suite)
- Flexibility to adapt to changing priorities and schedules
- Valid driver's license (for occasional on-site support needs)