Job Description
Join our dynamic team as a Night Shift Support Specialist in Milwaukee, WI! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a real difference. This role offers growth opportunities, flexible scheduling, and the chance to work with cutting-edge technology while maintaining work-life balance. Apply today to become an integral part of our 24/7 operations team!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for enterprise clients during overnight shifts
- Monitor and resolve system alerts, outages, and performance issues in real-time
- Document all interactions, resolutions, and escalations using ticketing systems
- Collaborate with day-shift teams to ensure seamless service continuity
- Conduct proactive system health checks and maintenance tasks
- Train junior support staff on troubleshooting procedures and tools
- Adhere to SLA compliance and security protocols for all client interactions
Qualifications
- 2+ years of technical support experience in IT operations or helpdesk environments
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.) and ticketing systems (Zendesk, Jira)
- Strong diagnostic skills for Windows/Linux servers and cloud platforms (AWS, Azure)
- Excellent written and verbal communication skills for overnight client interactions
- CompTIA A+ or similar certification preferred
- Ability to work independently during unsupervised night shifts
- Experience with monitoring tools (Nagios, Zabbix) or network troubleshooting
- High school diploma or equivalent; relevant certifications a plus