Job Description
Join our dynamic support team as a Night Shift Specialist in Buffalo! We're seeking tech-savvy professionals to provide exceptional remote technical assistance during overnight hours. This flexible part-time role offers competitive pay and growth opportunities while serving our global client base. Perfect for students, night owls, or those seeking supplemental income with a modern tech company.
Responsibilities
- Resolve technical issues via phone, chat, and email during overnight shifts
- Document cases accurately in CRM systems for seamless handoffs
- Collaborate with global teams to maintain service level agreements
- Monitor system health and escalate critical incidents
- Conduct remote diagnostics for software/hardware problems
- Provide first-line support for cloud-based applications
- Maintain detailed knowledge base articles
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years technical support experience
- Proficiency with Windows/macOS and networking basics
- Exceptional written and verbal communication skills
- Ability to work independently during overnight hours
- Customer-first problem-solving mindset
- Available to work 4x 6-hour shifts weekly (12 AM - 6 AM)