Job Description
Join Alaska's premier support team and launch your career in tech! We're seeking motivated Night Shift Support Specialists to provide exceptional service to our clients while gaining valuable experience. No prior experience required – we provide comprehensive training and a supportive environment to help you thrive. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in Anchorage's growing tech sector.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise clients
- Resolve hardware/software issues using remote diagnostic tools
- Document all interactions in ticketing systems with precision
- Collaborate with cross-functional teams during complex escalations
- Monitor system health and proactively address potential issues
- Maintain detailed knowledge base articles and troubleshooting guides
Qualifications
- High school diploma or equivalent (GED)
- Strong problem-solving and communication skills
- Ability to work independently during overnight hours
- Basic computer proficiency with Windows/Mac OS
- Flexible schedule availability (10 PM - 8 AM)
- Customer service mindset with patience and empathy
- Willingness to learn proprietary systems and protocols