Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist in Indianapolis! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours. This role offers competitive pay, flexible scheduling, and opportunities for professional growth in a cutting-edge environment.
As a key member of our support team, you'll troubleshoot complex issues, deliver outstanding customer experiences, and ensure seamless operations while our global clients rest. Perfect for students, night owls, and those seeking work-life balance!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot hardware/software issues and implement effective solutions
- Document all interactions in our CRM system with precision and detail
- Collaborate with onshore/offshore teams during handover periods
- Monitor system health and proactively address potential disruptions
- Train clients on new features and best practices during off-peak hours
- Maintain strict SLA compliance and customer satisfaction metrics
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in customer/technical support role (night shift experience a plus)
- Proficiency with Windows/macOS, networking basics, and helpdesk tools
- Exceptional problem-solving skills under pressure
- Fluent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable transportation for overnight shifts (10 PM - 6 AM)
- CompTIA A+ or similar certification desirable