Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and experience the perfect blend of career growth and work-life balance. We're seeking tech-savvy professionals to provide exceptional customer support during evening hours while maintaining flexible scheduling. This role offers competitive compensation, comprehensive benefits, and opportunities for advancement in a dynamic IT environment. Work remotely or in our modern Miami office with cutting-edge technology and a collaborative culture.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat systems
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document incident reports and maintain detailed ticket histories
- Collaborate with global teams to resolve complex technical escalations
- Proactively monitor system health and implement preventive measures
- Train junior staff on support protocols and best practices
Qualifications
- 2+ years in IT customer support or help desk environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving skills with analytical mindset
- Strong written and verbal communication abilities
- Comfortable working independently during night shift hours
- CompTIA A+/Network+ certification or equivalent experience