Job Description
Join our dynamic team as a Night Shift Support Specialist in Anchorage, AK! We're urgently seeking dedicated professionals to provide exceptional customer support during overnight hours. This is your opportunity to make a real impact while enjoying competitive pay, comprehensive benefits, and a supportive work environment. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Deliver 24/7 technical and customer support via phone, email, and chat
- Resolve software, hardware, and system issues for enterprise clients
- Document all interactions and escalations using CRM tools
- Collaborate with global teams to ensure seamless service continuity
- Monitor system health and proactively address potential disruptions
- Train junior staff on support protocols and best practices
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years in technical/customer support roles
- Proficiency with ticketing systems (Zendesk, Jira)
- Strong troubleshooting skills across Windows/macOS environments
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Excellent written and verbal communication skills
- Relevant certifications (CompTIA A+, ITIL) preferred
- Ability to handle high-pressure situations with professionalism
- Alaska residency required (or willingness to relocate)