Job Description
Join ConnectCare Solutions as a part-time remote Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support to our valued customers from the comfort of your San Antonio home. Enjoy flexible scheduling, competitive pay, and comprehensive training while making a meaningful impact in our growing healthcare technology company.
Why Join Us? Work-life balance with 20-25 hours/week, performance-based bonuses, paid training, and opportunities for advancement. Our inclusive culture celebrates diversity and innovation.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with teams to resolve complex escalations and improve processes
- Maintain detailed records of customer interactions and feedback
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Stay updated on product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in healthcare or tech industries
- Exceptional written and verbal communication skills in English
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office environment
- Ability to multitask and manage time effectively in remote setting
- Strong problem-solving skills and emotional intelligence