Job Description
Join our dynamic team as a Night Shift Support Specialist at GlobalTech Solutions! We're seeking dedicated professionals to provide exceptional technical support during overnight hours (10 PM - 6 AM). This role is perfect for problem-solvers who thrive in fast-paced environments and want to make a real impact on our global operations. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your contributions.
Responsibilities
- Resolve technical issues via phone, chat, and remote support for enterprise clients
- Monitor and maintain server infrastructure during overnight hours
- Document incidents, resolutions, and knowledge base articles
- Collaborate with day-shift teams for seamless handover processes
- Proactively identify system vulnerabilities and implement fixes
- Provide 24/7 escalation support for critical production issues
- Contribute to continuous improvement of support workflows
Qualifications
- 2+ years of technical support experience in IT operations
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, hardware, and software issues
- Excellent written and verbal communication abilities
- ITIL Foundation certification or equivalent knowledge preferred
- Ability to work independently and make sound decisions under pressure
- Valid driver's license and reliable transportation
- Flexibility to work weekends and holidays as needed