Job Description
Join TechSecure Solutions as a Night Shift Support Specialist and earn a $5,000 sign-on bonus! We're seeking dedicated professionals to provide critical technical support during our overnight operations. This is your opportunity to work in a cutting-edge environment while enjoying competitive pay, comprehensive benefits, and a unique career path in San Jose's thriving tech ecosystem. Apply today to secure your spot and start your rewarding journey with us!
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Resolve hardware/software issues with minimal downtime for global clients
- Monitor network infrastructure and security protocols during overnight shifts
- Document incident reports using ticketing systems (Jira, ServiceNow)
- Collaborate with day-shift teams for seamless cross-functional support
- Conduct system health checks and preventative maintenance tasks
- Train junior support staff on troubleshooting methodologies
Qualifications
- 2+ years of technical support experience in IT/operations
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPNs)
- Ability to work independently during overnight hours (10 PM - 6 AM)
- CompTIA A+/Network+ or equivalent certifications preferred
- Excellent problem-solving skills with customer-first mindset
- Experience with ticketing systems and incident management