Job Description
We are seeking a dedicated Remote Tech Support Specialist based in the Boston, MA area to join our rapidly expanding team. While this is a fully remote position, we require candidates based in the United States. You will be the first point of contact for our clients, resolving technical issues efficiently and professionally.
As a key member of our support team, you will utilize your expertise to ensure our clients achieve maximum productivity through seamless technology integration.
Responsibilities
- Provide exceptional remote technical support to clients via phone, chat, and email.
- Diagnose and troubleshoot hardware and software problems for desktop and mobile devices.
- Install, configure, and maintain computer systems and network equipment.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to improve support processes.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Proven experience in technical support or a related IT field.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.