Job Description
Join our elite support team in Honolulu and earn a $5,000 sign-on bonus for night shift positions! We're seeking dedicated professionals to deliver exceptional service during overnight hours while enjoying premium compensation and benefits. This role offers stability, career growth, and the unique opportunity to work when Honolulu sleeps. Enjoy competitive pay, comprehensive health coverage, and paid time off while making a tangible impact in our community.
Responsibilities
- Provide 24/7 technical support for enterprise systems and client infrastructure
- Monitor network operations and troubleshoot critical issues during overnight hours
- Document incident reports and maintain accurate system logs
- Collaborate with global teams during handover periods
- Execute scheduled maintenance and system updates
- Maintain HIPAA compliance for sensitive data handling
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years in IT support or customer service role
- CompTIA A+ or equivalent certification (required)
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Strong problem-solving and communication skills
- Flexibility to work rotating schedules including holidays
- Valid Hawaii driver's license (for occasional on-site visits)