Job Description
Join our dynamic 24/7 support team and become the backbone of our operations! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance during critical overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment that values your expertise. This role offers growth opportunities and the satisfaction of keeping our services running smoothly while others rest.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and maintain system infrastructure during overnight hours
- Resolve Tier 2-3 IT incidents with minimal supervision
- Document all interactions and resolutions in ticketing systems
- Collaborate with global teams during major incidents
- Perform system backups and maintenance tasks
- Escalate critical issues to senior engineers when needed
Qualifications
- 3+ years in IT support or helpdesk environments
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for network, hardware, and software issues
- CompTIA Network+ or equivalent certification required
- Ability to work independently during overnight shifts
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication skills and customer focus