Job Description
Join our award-winning IT team as a Remote Tech Support Specialist! We're seeking tech-savvy professionals to deliver exceptional customer service from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible work schedule while solving complex technical challenges for diverse clients across Milwaukee and beyond. As a remote-first company, we value work-life balance and invest in your growth through ongoing training and certification programs.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools and phone support
- Manage ticket queues using ServiceNow with SLA compliance and documentation
- Provide Tier 2/3 support for Windows/macOS, networking, and cloud services
- Train end-users on security protocols and best practices
- Collaborate with cross-functional teams to escalate complex technical problems
- Document solutions in knowledge base for future reference
Qualifications
- 3+ years in remote IT support or help desk environment
- CompTIA A+, Network+, or equivalent certification required
- Proficiency in remote access tools (TeamViewer, AnyConnect, etc.)
- Experience with ticketing systems (Jira, Zendesk, ServiceNow)
- Strong diagnostic skills for Windows/macOS and networking issues
- Excellent written/verbal communication abilities
- Self-motivated with ability to work independently