Job Description
Join InnovateTech Solutions as a Senior Remote Tech Support Specialist and elevate your career in one of America's most tech-forward cities. We're seeking elite professionals to deliver world-class technical support to enterprise clients while working fully remote from anywhere in Pittsburgh, PA. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance.
Our team thrives on solving complex technical challenges and creating seamless digital experiences. You'll be at the forefront of cutting-edge technology while making a tangible impact on businesses across the nation. Apply today to join Pittsburgh's premier remote tech support team.
Responsibilities
- Provide advanced technical support for enterprise-level hardware, software, and network infrastructure
- Diagnose and resolve complex system issues via remote access tools and ticketing systems
- Document technical procedures and create comprehensive knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Mentor junior support staff and conduct technical training sessions
- Monitor system performance and proactively address potential vulnerabilities
- Develop custom automation scripts for recurring technical tasks
Qualifications
- 5+ years of enterprise-level technical support experience
- Expert proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification
- Proven experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong scripting skills (Python, PowerShell, or Bash)
- Excellent communication skills with technical and non-technical stakeholders
- Ability to work independently while collaborating effectively in virtual teams
- Experience with ITIL or ITSM frameworks