Job Description
Join Our Night Shift Team & Start Tomorrow!
Are you ready to launch your career immediately? GlobalTech Solutions in Jacksonville, FL is seeking dedicated Night Shift Support Specialists to join our dynamic team. Enjoy competitive pay, exclusive night shift differentials, and a fast-paced environment where your skills make a real impact. Don't wait—apply today and start earning tomorrow!
Why Join Us?
- Immediate start opportunity
- Comprehensive benefits package
- Career advancement pathways
- Modern, collaborative work culture
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clientsMonitor system performance and escalate critical incidents
- Document cases accurately in ticketing systems
- Collaborate with cross-functional teams during escalations
- Conduct routine system maintenance and updates
- Maintain security protocols for sensitive data
Qualifications
- 1+ years in IT support or customer service
- Proficiency with Windows/macOS and networking basics
- Strong problem-solving and communication skills
- Ability to work independently during night shifts
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Flexibility to work weekends/holidays as needed