Job Description
Join our award-winning IT support team as a Night Shift Specialist! We're seeking tech-savvy professionals to provide remote-first support during evening hours (11 PM - 7 AM EST). This fully remote role offers competitive pay, comprehensive benefits, and career growth opportunities. Ideal for night owls who excel in troubleshooting and customer service. Enjoy flexible scheduling while keeping systems running smoothly for our global client base.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot complex network, software, and hardware issues
- Monitor system health and proactively address potential outages
- Document all interactions using ITIL-compliant ticketing software
- Collaborate with global teams during escalation procedures
- Train clients on best practices for remote security protocols
Qualifications
- 2+ years in IT support or helpdesk environment
- CompTIA A+ or equivalent certification preferred
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently during night shift hours
- Familiarity with cloud platforms (AWS, Azure, GCP)