Job Description
Join our dynamic San Diego-based team as an immediate-hire Remote Tech Support Specialist! We're seeking a passionate problem-solver to deliver exceptional technical assistance to clients across the US. Enjoy competitive compensation, flexible remote work, and career growth opportunities in a fast-paced tech environment. Your expertise will directly impact user satisfaction and system reliability for our diverse client base.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve complex network connectivity and system performance problems
- Install, configure, and maintain IT infrastructure including VPNs and cloud services
- Create detailed documentation of troubleshooting procedures and solutions
- Collaborate with cross-functional teams to implement security patches and updates
- Train users on new technologies and best practices for digital workflows
Qualifications
- 3+ years of hands-on technical support experience in remote environments
- Expert proficiency in Windows/macOS/Linux operating systems and networking protocols
- CompTIA A+/Network+ certification or equivalent industry credentials
- Advanced troubleshooting skills for hardware, software, and connectivity issues
- Exceptional communication abilities with technical and non-technical stakeholders
- Experience with ticketing systems (Jira, ServiceNow) and remote management tools