Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking a dedicated professional to provide exceptional remote technical support during overnight hours while working from the comfort of your home. This role offers competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic tech environment. You'll be instrumental in maintaining system uptime and user satisfaction across our client portfolio.
Why TechGuard Solutions?
• Industry-leading remote work infrastructure
• Health insurance, 401K matching, and paid time off
• Professional development stipend
• Collaborative culture with global teams
• Performance-based quarterly bonuses
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access during overnight shifts (11 PM - 7 AM MST)
- Monitor and resolve critical system alerts, network outages, and security incidents
- Document all support tickets using Salesforce with detailed resolution steps
- Collaborate with day-shift teams on complex issue escalation and knowledge transfer
- Conduct proactive system health checks and maintenance tasks during low-traffic periods
- Train junior support staff on troubleshooting methodologies and tools
- Generate monthly performance reports and improvement recommendations
Qualifications
- 3+ years of enterprise-level IT support experience with Windows/Linux environments
- CompTIA Network+ or AWS Certified Cloud Practitioner certification required
- Proficiency in remote support tools (TeamViewer, Zoho Assist, or equivalent)
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong diagnostic skills for network, hardware, and SaaS application issues
- Ability to work independently with minimal supervision during overnight shifts
- Excellent written communication skills for technical documentation
- Flexibility to cover occasional weekend shifts during critical incidents