Job Description
Join our elite remote tech support team and become the frontline hero for Alaska's growing tech ecosystem. We're seeking an experienced specialist to deliver exceptional technical assistance to clients across the state. This immediate hire opportunity offers full-time remote work with competitive compensation and a comprehensive benefits package. As a key member of our Anchorage-based support unit, you'll troubleshoot complex issues, implement innovative solutions, and drive customer satisfaction to new heights. If you thrive in dynamic environments and possess deep technical expertise, this is your chance to make an immediate impact.
Responsibilities
- Provide Tier 3 technical support for hardware, software, and network systems via remote channels
- Diagnose and resolve complex IT issues including OS malfunctions, connectivity problems, and security breaches
- Document all support interactions using ticketing systems with detailed resolution protocols
- Collaborate with cross-functional teams to implement proactive monitoring and preventive maintenance
- Train clients on best practices for system security and operational efficiency
- Contribute to knowledge base development and SOP refinement for support protocols
- Maintain compliance with HIPAA and industry-specific security standards
Qualifications
- 3+ years of enterprise-level technical support experience in remote environments
- Expertise in Windows OS, macOS, and cross-platform networking infrastructure
- CompTIA A+, Network+, or equivalent industry certification required
- Proven ability to troubleshoot complex hardware and software issues independently
- Exceptional communication skills with ability to translate technical concepts for non-technical users
- Familiarity with ticketing systems (Zendesk, Jira) and remote desktop tools
- Experience working in Alaska's unique time zones and communication challenges
- Valid driver's license and reliable internet connection (minimum 50 Mbps)