Job Description
Join our dynamic team as a Night Shift Support Specialist at Apex Global Solutions! We're seeking dedicated professionals to provide exceptional customer and technical support during evening hours with flexible scheduling options. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment that values work-life balance. If you're a night owl who thrives in quiet settings and wants to make a difference, apply today!
Responsibilities
- Deliver responsive customer support via phone, email, and chat during night shift hours
- Troubleshoot technical issues for enterprise clients using remote diagnostic tools
- Document support tickets and maintain detailed case histories in CRM systems
- Collaborate with day-shift teams for seamless issue resolution handoffs
- Monitor system alerts and escalate critical infrastructure issues promptly
- Contribute to knowledge base articles and process improvement initiatives
- Adhere to SLA metrics and quality assurance standards
Qualifications
- 1+ years in customer service or technical support role
- Proficiency with ticketing systems (Zendesk, ServiceNow) and remote desktop tools
- Strong problem-solving skills with ability to remain calm under pressure
- Excellent written and verbal communication abilities
- Flexibility to work 12-hour night shifts (7 PM - 7 AM)
- Basic networking knowledge and experience with Windows/Linux systems
- High school diploma or equivalent; relevant certifications preferred