Job Description
Are you ready to join a dynamic team and start your career tomorrow? Buffalo TechConnect Solutions is currently seeking dedicated Night Shift Support Specialists to join our elite support team in Buffalo, NY. If you thrive in a fast-paced environment and enjoy solving complex technical problems, this is the perfect opportunity for you.
As a Night Shift Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations 24/7. We offer competitive pay, immediate openings, and a collaborative culture that values your contributions. Don't miss this chance to advance your technical skills while enjoying the benefits of a stable night shift schedule.
Why Apply?
- Immediate Start: Begin your new career as soon as tomorrow.
- High Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Stability: Full-time positions with comprehensive benefits packages.
- Growth: Clear pathways for career advancement in IT Support.
Apply today to secure your spot in our night shift rotation!
Responsibilities
- Monitor and prioritize incoming support tickets via our ticketing system (Zendesk/Jira) during the night shift hours.
- Provide technical troubleshooting and resolution for hardware and software issues for a diverse client base.
- Communicate effectively with clients via phone and email to diagnose problems and explain solutions clearly.
- Document all technical interactions, resolutions, and system changes in the knowledge base.
- Collaborate with the day-shift team to hand over unresolved issues and ensure continuity of service.
- Maintain a high level of professionalism and adhere to company protocols and SLAs.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Previous experience in technical support, help desk, or customer service is preferred but not mandatory (on-the-job training provided).
- Basic knowledge of operating systems (Windows, macOS) and networking concepts.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM or 11 PM - 7 AM).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.