Job Description
Are you looking for a rewarding career in Night Shift Support with a top-tier tech company? Apex Tech Solutions is currently hiring dedicated professionals in Sacramento, CA to join our 24/7 support team.
We are offering a $5,000 Sign-On Bonus for qualified candidates who join us! If you have a knack for solving technical problems and enjoy working during the quiet hours of the night, this is the perfect opportunity for you.
As a Night Shift Support Specialist, you will be the backbone of our client satisfaction, troubleshooting complex issues and ensuring seamless operations while the rest of the world sleeps.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and chat during evening and overnight shifts.
- Diagnose and resolve hardware and software issues for enterprise clients with high accuracy.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with day-shift engineering teams to escalate and resolve critical issues.
- Maintain a high level of knowledge regarding our product suite and industry best practices.
- Adhere to all company policies and security protocols to protect client data.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in technical support, help desk, or customer service.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a focus on empathy.
- Basic proficiency in Microsoft Office Suite and remote desktop tools.