Job Description
Are you a dedicated professional seeking a flexible schedule that fits your lifestyle?
We are currently seeking a Part-Time Night Shift Support Specialist to join our team in Fresno, CA. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless technical operations and exceptional service during the off-peak hours. If you have a knack for problem-solving and thrive in a quiet environment, we want to hear from you.
We are currently seeking a Part-Time Night Shift Support Specialist to join our team in Fresno, CA. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless technical operations and exceptional service during the off-peak hours. If you have a knack for problem-solving and thrive in a quiet environment, we want to hear from you.
Responsibilities
- Provide expert technical support and troubleshooting for hardware and software issues via phone, email, and chat.
- Manage and resolve incoming support tickets efficiently, adhering to strict Service Level Agreements (SLAs).
- Monitor system performance and alerts, escalating critical issues to the on-call technical team immediately.
- Maintain accurate and up-to-date documentation for all support interactions and resolutions.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of service.
- Identify and document recurring technical issues to help improve our internal processes.
Qualifications
- High school diploma or equivalent required; Associate degree or technical certification is a plus.
- Previous experience in a technical support or customer service role is preferred.
- Strong problem-solving skills with the ability to think critically under pressure.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Must be available to work rotating night shifts (e.g., 10:00 PM to 6:00 AM).
- Excellent written and verbal communication skills.