Job Description
Join our dynamic support team and enjoy the perfect work-life balance with flexible night shift hours in Tulsa! We're seeking dedicated Support Specialists to provide exceptional technical assistance during overnight hours. This role offers remote flexibility while serving our global clientele, with competitive compensation and growth opportunities. If you thrive in autonomous environments and possess strong problem-solving skills, apply today to become a key part of our 24/7 success story.
Responsibilities
- Deliver responsive technical support via phone, chat, and email during assigned night shifts
- Troubleshoot complex software/hardware issues using diagnostic tools and knowledge bases
- Document cases meticulously in CRM systems with detailed resolution steps
- Collaborate with global teams during handover periods for seamless continuity
- Proactively identify recurring issues and contribute to knowledge base improvements
- Maintain high customer satisfaction scores through empathetic communication
Qualifications
- 1+ years of technical support experience in 24/7 environments
- Proficiency with remote desktop tools and ticketing systems (e.g., Zendesk, Jira)
- Strong diagnostic abilities across Windows/macOS/Linux platforms
- Exceptional written communication skills for clear documentation
- Ability to work independently with minimal supervision during night hours
- CompTIA A+/Network+ certification or equivalent technical training