Job Description
Are you a night owl looking for a rewarding career? Apex Global Solutions is seeking a dedicated Night Shift Support Specialist in Tulsa, OK. We offer the perfect blend of flexibility and stability, allowing you to work during the hours that suit you best while maintaining a healthy work-life balance.
As a key member of our support team, you will be the voice of our brand, assisting clients with technical inquiries and service needs. We pride ourselves on a collaborative culture and competitive compensation packages for our night shift staff.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and chat during night shifts.
- Diagnose and troubleshoot hardware and software issues to ensure 100% customer satisfaction.
- Accurately document all customer interactions, issues, and resolutions in our CRM systems.
- Collaborate with day-shift teams to ensure seamless workflow handovers and issue resolution.
- Maintain a high level of product knowledge and stay updated on technical documentation.
- Escalate complex technical problems to senior engineers or specialized departments when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- Previous experience in customer support, technical helpdesk, or IT support roles is highly desirable.
- Strong written and verbal communication skills with the ability to explain technical concepts clearly.
- Reliable high-speed internet connection and a quiet workspace are mandatory.
- Ability to work independently and manage time effectively during night hours.
- Basic proficiency with Windows, Mac, and common productivity software.