Job Description
Are you a night owl looking for a career that fits your lifestyle?
Apex Support Solutions is seeking a dedicated Night Shift Support Specialist to join our growing team in Tulsa, OK. If you thrive in a quiet environment and enjoy solving problems while the world sleeps, this is the perfect opportunity for you.
We offer a dynamic work environment with flexible hours and competitive compensation. As a Night Shift Support Specialist, you will be the first line of defense for our clients, ensuring their systems run smoothly and their issues are resolved efficiently.
Why Join Us?
• Competitive hourly wage
• Flexible scheduling options
• Career growth opportunities
• Supportive team culture
Responsibilities
- System Monitoring: Perform regular health checks and monitor server performance during off-peak hours to ensure 99.9% uptime.
- Troubleshooting: Diagnose and resolve technical issues reported by customers or detected by automated alert systems.
- Customer Support: Provide exceptional service via chat, email, and phone, resolving inquiries with patience and professionalism.
- Documentation: Maintain detailed logs of technical issues, resolutions, and system changes in the internal ticketing system.
- Escalation: Identify complex issues requiring daytime intervention and escalate them to the appropriate senior support teams.
Qualifications
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Experience: Previous experience in technical support, IT helpdesk, or customer service is highly preferred.
- Communication: Excellent verbal and written communication skills with the ability to explain technical details clearly.
- Technical Skills: Familiarity with basic networking, operating systems, and remote support tools.
- Education: High School Diploma or GED required.