Job Description
Are you a problem-solver who thrives in the quiet of the night? Apex Support Services is seeking a dedicated Night Shift Support Specialist to join our growing team in Chula Vista, CA. We pride ourselves on being a remote-friendly environment, offering flexibility while maintaining high standards of excellence.
As part of our elite support team, you will be the first line of defense for our clients, ensuring seamless operations during off-hours. If you have a passion for technology and a knack for helping others, we want to hear from you.
Responsibilities
- Provide exceptional technical support to a diverse range of clients via phone, email, and live chat.
- Diagnose and troubleshoot software, hardware, and network issues efficiently under pressure.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Document all customer interactions and technical resolutions accurately in our CRM system.
- Collaborate with cross-functional teams to resolve complex escalations.
- Maintain a high level of professionalism and customer satisfaction during night operations.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in customer support or technical helpdesk roles.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Familiarity with remote support tools and basic networking concepts.
- Problem-solving mindset with a patient, customer-centric attitude.