Job Description
Are you a dedicated problem-solver seeking a stable career with top-tier compensation in the heart of Silicon Valley? ApexTech Solutions is currently hiring a Night Shift Support Specialist to join our elite team in San Jose, CA.
We are a leading technology firm committed to excellence, and we need an individual with a sharp eye for detail and a passion for customer satisfaction to maintain our high standards during our critical night operations.
Why Join Us?
- High Paying Salary: Competitive compensation package up to $90,000/year.
- Modern Environment: Work with cutting-edge technology and a collaborative team culture.
- Stability & Growth: Long-term career opportunities in a booming tech hub.
- Benefits: Comprehensive health, dental, and vision insurance.
Don't miss this chance to advance your career. Apply today!
Responsibilities
- Monitor and troubleshoot technical systems and networks during off-peak hours to ensure 24/7 uptime and system integrity.
- Resolve incoming support tickets and customer inquiries with a focus on speed, accuracy, and empathy.
- Document technical issues, resolutions, and system changes in our centralized ticketing system.
- Collaborate with the Day Shift engineering team to escalate critical issues and ensure seamless handovers.
- Perform routine system checks and maintenance to prevent downtime and optimize performance.
- Conduct remote diagnostics and guide users through complex technical procedures.
Qualifications
- 2+ years of experience in technical support, IT helpdesk, or customer service.
- Proven ability to troubleshoot hardware, software, and network connectivity issues effectively.
- Excellent written and verbal communication skills; ability to explain complex concepts simply.
- Willingness to work flexible night shifts (e.g., 10:00 PM – 7:00 AM).
- Strong problem-solving mindset and ability to work independently with minimal supervision.