Job Description
Join our dynamic team as a Night Shift Support Specialist in Fresno, CA! We're seeking motivated professionals to provide exceptional technical support during overnight hours. This immediate hire opportunity offers competitive pay, comprehensive training, and a collaborative environment where your expertise makes a real impact. Enjoy flexible scheduling and career growth potential in a rapidly expanding tech company.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware, software, and network issues with minimal supervision
- Document all interactions and resolutions in ticketing systems
- Collaborate with global support teams during critical incidents
- Monitor system alerts and perform proactive maintenance tasks
- Escalate complex issues to senior engineers with detailed context
Qualifications
- 2+ years of IT support experience in night shift or 24/7 environments
- Proficient in Windows/macOS, networking fundamentals, and cloud platforms
- Strong problem-solving skills with ability to work independently
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Ability to remain alert and productive during overnight hours
- Experience with ticketing systems (ServiceNow, Jira, etc.)