Job Description
Are you a night owl who thrives in a high-energy environment? Apex Support Services is currently hiring a dedicated Night Shift Support Specialist to join our elite team in Indianapolis, IN.
We are looking for a problem-solver who enjoys the unique challenges of the overnight shift. If you are ready to advance your career in customer support while enjoying a competitive pay structure and shift differential, we want to meet you.
Why Choose Us?
- Shift Differential: Earn up to $3.00/hour extra for working night shifts.
- Stability: Join a company with a 5-year track record of excellence.
- Growth: Clear pathways for internal promotion to Senior and Lead roles.
The Role:
In this position, you will serve as the primary point of contact for our clients, ensuring they receive seamless technical assistance during off-hours. Your ability to troubleshoot quickly and communicate clearly will be vital to our success.
Responsibilities
- Provide exceptional technical and customer support via phone, email, and chat during night shifts (e.g., 10:00 PM - 6:00 AM).
- Diagnose and resolve complex technical issues using remote desktop tools and troubleshooting protocols.
- Document all interactions, resolutions, and ticket status updates in our CRM system accurately and timely.
- Collaborate closely with the day-shift team to ensure seamless operations and handovers.
- Monitor system alerts and take proactive measures to prevent service disruptions.
- Adhere to strict Service Level Agreements (SLAs) to maintain high customer satisfaction scores.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support, IT help desk, or customer service.
- Must be legally authorized to work in the United States.
- Must be available to work a full-time rotating night shift schedule.
- Strong knowledge of Windows, Microsoft Office Suite, and basic networking concepts.
- Excellent written and verbal communication skills with a focus on professionalism.
- Ability to work independently with minimal supervision.