Job Description
Are you a dedicated problem solver looking for a role that fits your lifestyle? Join Apex Technical Solutions as a Night Shift Support Specialist in Kansas City, MO. Enjoy the quiet productivity of the night shift while providing critical technical assistance to our valued clients. We pride ourselves on a culture of excellence and offer a competitive hourly rate with a clear path for career advancement.
In this role, you will be the first point of contact for technical troubleshooting, ensuring our systems run smoothly while our team rests. If you thrive in an autonomous environment and have a passion for technology, we want to hear from you.
Responsibilities
- Diagnose and resolve complex hardware and software issues via phone and remote desktop tools.
- Manage and prioritize a high volume of incoming support tickets with accuracy and speed.
- Document all technical interactions, resolutions, and customer feedback in our CRM system.
- Maintain a high level of customer satisfaction by providing clear, empathetic communication during off-hours.
- Collaborate with the day-shift engineering team to ensure seamless workflow continuity and issue escalation.
- Perform routine system checks and maintenance tasks to prevent downtime.
Qualifications
- Minimum of 1-2 years of experience in IT Support, Help Desk, or Technical Support roles.
- Strong understanding of Windows Operating Systems, Office 365, and basic network troubleshooting.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage time effectively, and stay focused during the night shift.
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.