Job Description
Join our dynamic team at Bakersfield Tech Solutions as a Night Shift Support Specialist! We're seeking motivated individuals with no prior experience to provide exceptional technical and customer support during overnight hours. This is your opportunity to launch your career in a fast-paced environment where we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team culture dedicated to your success.
Our ideal candidates are reliable, tech-savvy learners who thrive in nighttime operations. You'll be the first point of contact for resolving technical issues, assisting customers, and maintaining system integrity. If you're ready to start your professional journey with a company that invests in its people, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for internal and external clients
- Monitor and troubleshoot system alerts, server issues, and network connectivity problems
- Document all support tickets, resolutions, and escalations in our CRM system
- Collaborate with day-shift teams for seamless handover and issue escalation
- Perform routine system maintenance and security checks during off-peak hours
- Maintain accurate knowledge base articles for common technical solutions
- Adhere to SLA metrics and response time requirements for all support channels
Qualifications
- High school diploma or equivalent required (college preferred)
- No prior technical experience necessary - we provide comprehensive training
- Strong problem-solving skills and ability to remain calm under pressure
- Basic proficiency with Microsoft Office Suite and Windows operating systems
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during night shifts
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Valid driver's license and reliable transportation (for occasional on-site support)